TERMS & CONDITIONS
TLV Management Agency Inc.
Effective Date: September 17, 2026
Last Updated: September 17, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the TLV Management Agency Inc. website and your purchase or use of services offered by TLV Management Agency Inc. (“TLV Management Agency,” “Company,” “we,” “us,” or “our”).
By accessing our website, submitting information to us, booking or purchasing services, making a payment, or entering into a service relationship with TLV Management Agency Inc., you acknowledge that you have read and agree to these Terms, subject to any separate written agreement applicable to a particular service.
If you do not agree with these Terms, please do not purchase or use our services.
1. ABOUT TLV MANAGEMENT AGENCY INC.
TLV Management Agency Inc. provides management and administrative services that may include:
- Property management services
- Leasing services
- Tenant-placement services
- Property-related administrative services
- Management consulting
- Business and operational support services
- Other management services described on our website or in an applicable service agreement
The exact scope, price, duration, deliverables, and responsibilities associated with a service may be described on our website, invoice, proposal, engagement agreement, property-management agreement, leasing agreement, or other written service agreement.
If a separate signed agreement conflicts with these general Terms regarding a particular service, the terms of the applicable signed agreement will control to the extent of that conflict.
2. ELIGIBILITY AND AUTHORITY
You represent that you are legally capable of entering into a binding agreement.
If you purchase services on behalf of a company, property owner, organization, or other entity, you represent that you have authority to act on behalf of and bind that entity to the applicable agreement.
You agree to provide accurate, current, and complete information when purchasing or requesting services.
3. SERVICE DESCRIPTIONS
We make reasonable efforts to accurately describe our services, pricing, and applicable terms.
Service descriptions are intended to explain the general nature of the service being offered. Specific responsibilities, deliverables, timelines, property-related obligations, or other terms may be established through a separate written agreement.
Purchasing a service does not entitle a customer to services outside the stated scope unless additional services are separately agreed upon.
4. PRICING AND CURRENCY
Prices displayed on our website are stated in U.S. Dollars (USD) unless otherwise expressly stated.
Prices may vary depending on the service, property, project, duration, complexity, or scope of work.
The price applicable to your transaction will be the amount disclosed to you before payment or stated in the applicable agreement, invoice, proposal, or checkout page.
We reserve the right to change pricing for future purchases. A pricing change will not retroactively alter a completed transaction unless required by law or mutually agreed upon.
5. PAYMENTS
TLV Management Agency Inc. may use Stripe or another authorized third-party payment processor to process payments.
By submitting a payment, you represent that:
- You are authorized to use the selected payment method;
- The billing information you provide is accurate;
- You authorize the applicable charge for the service selected; and
- You understand the price and material terms presented before completing the transaction.
Payment information submitted directly through Stripe is processed through Stripe’s payment infrastructure and is subject to Stripe’s applicable terms and privacy practices.
TLV Management Agency Inc. may receive transaction information, payment status, billing information, and limited payment-method information necessary to administer your transaction.
TLV Management Agency Inc. does not represent that it independently stores complete payment-card information when such information is submitted directly to Stripe.
6. PAYMENT AUTHORIZATION
By purchasing a service or authorizing a payment, you authorize TLV Management Agency Inc. and its payment processor to charge the payment method you provide for the amount disclosed at checkout, on an invoice, or in the applicable service agreement.
For recurring services, recurring charges will only apply when disclosed and authorized as part of the applicable service arrangement.
Customers are responsible for maintaining accurate billing and payment information.
If a payment is declined or fails, services may be delayed or suspended as permitted by the applicable agreement and law.
7. RECURRING SERVICES
Certain property-management, administrative, consulting, or other ongoing services may involve recurring payments.
When recurring billing applies, the applicable agreement or checkout process should disclose the recurring amount or method for determining it, billing frequency, and applicable cancellation or termination conditions.
By agreeing to recurring billing, you authorize the applicable recurring charges until the service is properly terminated in accordance with the applicable agreement.
Nothing in this section eliminates cancellation or termination rights that cannot legally be waived.
8. REFUND POLICY
Payments are subject to our Payment & No Refund Policy, which is incorporated into these Terms by reference.
Because TLV Management Agency Inc. provides professional and service-based work that may require scheduling, administrative preparation, consultation, document review, personnel time, or commencement of services, certain payments may become non-refundable as disclosed in the applicable policy or agreement.
Our refund policy does not eliminate rights or remedies that cannot legally be waived.
Duplicate charges, incorrect charges, or other legitimate billing errors may be reviewed and corrected as appropriate.
9. CANCELLATIONS AND TERMINATION
Cancellation and termination requirements may depend on the service purchased.
Where a service is governed by a separate property-management, leasing, consulting, recurring-service, or other agreement, cancellation and termination will be governed by that agreement.
Customers requesting cancellation should contact TLV Management Agency Inc. using the contact information provided below and comply with any notice requirements contained in the applicable agreement.
Cancellation does not automatically create a right to a refund for services already performed, work already commenced, expenses already incurred, or amounts otherwise designated as non-refundable, except where required by applicable law.
10. BILLING QUESTIONS AND DISPUTES
If you believe a charge is incorrect, duplicated, unauthorized, or otherwise requires investigation, please contact TLV Management Agency Inc. promptly so that we have an opportunity to investigate and attempt to resolve the issue.
Our Billing Dispute & Chargeback Policy is incorporated into these Terms by reference.
We may maintain and provide relevant records when responding to a payment inquiry or dispute, including:
- Service agreements
- Invoices
- Payment authorizations
- Transaction records
- Customer communications
- Appointment or service records
- Documentation showing services performed or delivered
- Applicable policies acknowledged in connection with a transaction
Nothing in these Terms prevents a customer from exercising legitimate rights available under applicable law, card-network rules, or payment-processor procedures.
11. PROPERTY MANAGEMENT AND LEASING SERVICES
Property-management, leasing, tenant-placement, or related services may require a separate written agreement establishing the rights and responsibilities of TLV Management Agency Inc. and the property owner, client, tenant, applicant, or other relevant party.
These website Terms do not replace a property-management agreement, lease, rental agreement, tenant-placement agreement, or other contract when a separate agreement is required.
Property owners and clients remain responsible for providing truthful and accurate information concerning properties and their authority to engage TLV Management Agency Inc.
12. CLIENT RESPONSIBILITIES
Clients agree to:
- Provide accurate and complete information;
- Respond reasonably to requests for information or documentation;
- Provide information necessary for us to perform contracted services;
- Obtain permissions or authorizations they are responsible for obtaining;
- Comply with applicable agreements;
- Pay agreed fees when due; and
- Use our services only for lawful purposes.
We are not responsible for delays or inability to perform caused by inaccurate information, missing documentation, failure to cooperate, or circumstances outside our reasonable control.
13. THIRD-PARTY SERVICES
Our services or website may interact with third-party providers, including payment processors, technology providers, contractors, screening providers, maintenance providers, or other independent service providers.
Third-party services may be governed by their own terms and privacy policies.
Unless otherwise required by law or expressly agreed in writing, TLV Management Agency Inc. is not responsible for the independent acts, omissions, availability, or policies of third parties outside our reasonable control.
14. WEBSITE USE
You agree not to use our website to:
- Violate applicable law;
- Commit fraud or misrepresentation;
- Submit false or misleading information;
- Interfere with website security;
- Attempt unauthorized access to systems or accounts;
- Introduce malicious software or harmful code;
- Infringe another person’s intellectual-property rights; or
- Engage in conduct intended to disrupt the operation of our website or services.
We may restrict website access when reasonably necessary to protect our business, customers, systems, or legal rights.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, the content appearing on our website—including text, graphics, branding, logos, service descriptions, design elements, and other original materials—is owned by or licensed to TLV Management Agency Inc. and is protected by applicable intellectual-property laws.
Website content may not be copied, reproduced, distributed, sold, or commercially exploited without authorization, except as permitted by law.
16. PRIVACY
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
Payments processed through Stripe may involve the collection and processing of information by Stripe according to Stripe’s applicable privacy practices.
Please review our Privacy Policy before submitting personal information.
17. COOKIES
Our website may use cookies and similar technologies for functionality, security, analytics, preferences, payment functionality, and other purposes described in our Cookie Policy.
Our Cookie Policy is incorporated into these Terms by reference.
18. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect information and maintain website security.
However, no internet transmission, website, payment system, or electronic storage method can be guaranteed to be completely secure.
Customers should not transmit complete payment-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email unless specifically instructed to use an appropriate secure method.
19. NO GUARANTEE OF PARTICULAR RESULTS
TLV Management Agency Inc. will provide contracted services in accordance with the applicable service arrangement.
However, unless expressly guaranteed in a written agreement, we do not guarantee a particular financial, leasing, tenant-placement, occupancy, property-value, business, or other outcome.
Results can depend on circumstances outside our control, including market conditions, third-party decisions, applicant qualifications, property conditions, customer cooperation, and applicable laws.
20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, TLV Management Agency Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of our website or services when such damages may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Any additional liability provisions contained in a signed service agreement will apply to the services governed by that agreement.
21. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless TLV Management Agency Inc., its officers, directors, employees, and authorized representatives from third-party claims, losses, liabilities, or reasonable expenses arising from your unlawful conduct, material breach of these Terms or an applicable agreement, or material misrepresentation.
This provision does not require indemnification where prohibited by applicable law.
22. FORCE MAJEURE
TLV Management Agency Inc. will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, utility failures, internet or telecommunications outages, labor disruptions, emergencies, or failures of third-party systems outside our reasonable control.
23. GOVERNING LAW
These Terms will be governed by applicable law and, subject to any mandatory law or separate written agreement that provides otherwise, the laws applicable to TLV Management Agency Inc.
Any property-specific, landlord-tenant, leasing, or property-management matter may also be governed by mandatory laws of the jurisdiction where the applicable property is located.
Nothing in these Terms is intended to override laws that cannot contractually be waived.
24. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.
25. NO WAIVER
Failure by TLV Management Agency Inc. to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.
26. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our services, business practices, payment-processing arrangements, or applicable requirements.
The updated Terms will display a revised Last Updated date.
Changes will apply prospectively except where otherwise permitted or required by law.
27. RELATED POLICIES
These Terms should be read together with the following TLV Management Agency Inc. policies:
- Privacy Policy
- Cookie Policy
- Payment & No Refund Policy
- Billing Dispute & Chargeback Policy
- Any applicable service, property-management, leasing, tenant-placement, or consulting agreement
These documents collectively provide important information concerning our services, payments, privacy practices, cancellations, refunds, and billing disputes.
28. CONTACT INFORMATION
Questions concerning these Terms, payments, cancellations, or services may be directed to:
TLV Management Agency Inc.
211 W 19th St, Suite #103
Cheyenne, WY 82001
Email: info@tlvmanagement.agency
Phone: 800-298-9802
Website: tlvmanagement.agency
We encourage customers to contact us directly with service or billing concerns so that we have an opportunity to review and address the matter promptly.