BILLING DISPUTE & CHARGEBACK POLICY

Effective Date: August 7, 2026

This Billing Dispute & Chargeback Policy applies to payments made to TLV Management Agency Inc. for property management, leasing, tenant placement, administrative, consulting, and other related services.

1. Contact Us Before Filing a Payment Dispute

If you have a question, concern, or disagreement regarding a charge from TLV Management Agency Inc., we strongly encourage you to contact us first so we have an opportunity to review and resolve the matter.

Please provide your name, transaction date, amount charged, service purchased, and a brief explanation of your concern.

2. Authorized Payments

By submitting payment, you represent that:

You are authorized to use the payment method provided.
You have reviewed the applicable pricing and service description.
You authorize TLV Management Agency Inc. and its payment processor to process the disclosed charge.
You agree to any applicable service agreement, Terms & Conditions, and Payment & Refund Policy presented before purchase.

3. Chargebacks and Payment Disputes

A chargeback or payment dispute should not be used as a substitute for contacting TLV Management Agency Inc. regarding a service or billing concern.

If a payment is disputed, TLV Management Agency Inc. reserves the right to respond to the dispute and provide relevant transaction information and supporting documentation to Stripe, the applicable financial institution, card issuer, or card network.

Supporting documentation may include, where applicable:

Signed service agreements
Payment authorizations
Invoices and receipts
Checkout records
Client communications
Service records
Leasing or property management documentation
Proof that services were performed or initiated
Cancellation and refund policies accepted by the client

4. Fraudulent or Unauthorized Transactions

If you believe your payment information was used without authorization, please contact your financial institution and notify TLV Management Agency Inc. as soon as possible.

We take allegations of unauthorized transactions seriously and will cooperate with Stripe and applicable financial institutions when investigating legitimate claims.

5. Refund Disagreements

A disagreement with our refund policy does not automatically mean that a transaction was unauthorized.

Clients should review our Payment & Refund Policy before purchasing services. Refund eligibility will be determined according to the applicable agreement, our published policies, and applicable law.

6. Outstanding Balances

A payment dispute or chargeback does not automatically eliminate amounts legitimately owed under a valid service or management agreement.

Where permitted by law and the applicable agreement, TLV Management Agency Inc. reserves the right to suspend or terminate services when an undisputed balance remains unpaid.

We may pursue legitimate outstanding balances through lawful collection methods where appropriate.

7. False or Fraudulent Disputes

TLV Management Agency Inc. reserves the right to contest disputes that we reasonably believe are inaccurate, fraudulent, or inconsistent with documented payment authorization and services provided.

We may submit relevant documentation to the payment processor, financial institution, or card network for review.

Nothing in this policy prevents a customer from exercising legitimate dispute or chargeback rights available under applicable law or card-network rules.

8. Stripe Payment Processing

Payments made through our website may be processed by Stripe or another authorized third-party payment processor.

Payment disputes processed through Stripe may be subject to Stripe’s procedures and applicable card-network and financial-institution rules.

TLV Management Agency Inc. does not control the final decision made by a card issuer, financial institution, payment processor, or card network regarding a payment dispute.

9. Agreement

By purchasing services from TLV Management Agency Inc., you acknowledge that you have reviewed the applicable service description, pricing, Terms & Conditions, Payment & Refund Policy, and this Billing Dispute & Chargeback Policy.

Nothing in this policy waives or limits any consumer right that cannot legally be waived under applicable federal, state, or local law.

CONTACT US

TLV Management Agency Inc.

For billing questions or concerns, please contact us using the contact information listed on our website.