Privacy Policy

Privacy Policy

Effective date: 04/28/2026

  1. Introduction We TLV Management Agency operate TLV Management Agency and are committed to protecting the privacy of visitors to our website and clients whose personal information we collect in connection with our property management services. This Privacy Policy explains what information we collect, how we use and share it, your rights, and how to contact us.
  2. Information we collect
  • Personal information you provide: name, email, phone, mailing address, date of birth, driver’s license or ID number, Social Security number (if required for screening), banking and payment account details, employment and income information, emergency contact, and any other information you submit via contact forms, rental applications, lease documents, or communications.
  • Tenant and resident data: lease terms, rental history, maintenance requests, move-in/move-out records, and correspondence.
  • Property owner information: property details, ownership documents, tax ID, payment preferences, and contact information.
  • Payment and billing data: credit/debit card, bank account numbers, transaction history, and billing addresses (collected via secure payment processors).
  • Usage and technical data: IP address, browser type, device identifiers, operating system, referrer URL, pages visited, date/time stamps, and cookies or similar tracking technologies.
  • Communications: recordings or transcripts of calls, emails, chat messages, and service notes when you communicate with us.
  1. How we use your information We use collected information to:
  • Provide, operate, maintain, and improve our property management services and website.
  • Process rental applications, run background and credit checks, prepare and enforce leases, collect rent, and manage maintenance and vendor services.
  • Communicate with owners, tenants, applicants, vendors, and service providers.
  • Process payments and invoices, issue refunds, and prevent fraud.
  • Comply with legal obligations, court orders, and government requests.
  • Send notices, updates, marketing communications (where permitted), and relevant service information.
  • Analyze usage trends, enhance user experience, and support security and analytics.
  1. Legal bases for processing (where applicable) If you are in a jurisdiction requiring legal bases (e.g., EU/UK), we process data based on:
  • Contract performance (managing leases, payments, services);
  • Legal compliance (tax, safety, housing laws);
  • Legitimate interests (fraud prevention, security, property management operations);
  • Consent (marketing communications where required).
  1. Information sharing and disclosure We may share personal data with:
  • Service providers and vendors: background/credit check companies, payment processors, maintenance and repair contractors, IT and hosting providers, marketing and analytics vendors.
  • Legal and regulatory authorities: when required by law, court order, or to protect rights and safety.
  • Third parties in connection with a business transaction: sale, merger, financing, or asset transfer (with notice).
  • Property owners and authorized agents: tenant and property-related information required to manage properties.
  • Other parties with your consent.

We do not sell personal information for money. If applicable privacy laws define “sale,” we will comply with applicable opt-out rights.

  1. Cookies and tracking We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and deliver targeted content. You can manage cookie preferences through your browser settings; disabling cookies may limit site functionality.
  2. Data retention We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type and legal/regulatory requirements.
  3. Security We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no system is completely secure; please take care when sharing sensitive data online.
  4. International transfers If we transfer data across borders (e.g., to vendors or offices in other countries), we will protect it consistent with this policy and applicable law, using safeguards such as data transfer agreements.
  5. Your rights and choices Depending on where you live, you may have rights including:
  • Access: request a copy of personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of personal data (subject to legal exceptions).
  • Restriction or objection: limit or object to certain processing activities.
  • Portability: request transfer of your data in a usable format.
  • Opt-out: opt out of marketing communications. To exercise rights or update preferences, contact us at the address below. We may require verification before fulfilling requests and may decline requests where legally permitted.
  1. Children Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, contact us to request deletion.
  2. Third‑party links and services Our site may link to third-party websites and include third-party services (e.g., payment processors, credit/background check services). This policy does not apply to those third parties; review their privacy policies before providing information.
  3. Changes to this policy We may update this Privacy Policy. We will post the updated policy with a new effective date. Significant changes will be communicated where required.
  4. Contact us For questions, requests, or concerns about this policy or your data, contact: TLV Management Agency 211 W 19th St Ste #103 Cheyenne, WY 82001 info@tlvmanagement.agency 800-866-1212

By using our website or services, you acknowledge you have read and accept this Privacy Policy.